A little humour to get me through my 40 minute and counting marathon call to British Telecom. Overcharged our broadband by 200%. Have just been transferred to my 4th department. Argh! On a plus note, first day at work today, went really well, lovely team, looking forward to the change of pace. Exams - two down one to go, definitely passed the first two. Need to do way more study for the last one!